The guides below provide information on managing your Username and Password for the Retiree Email service.
If you have any questions after going through the guides, please send an email to provost@scu.edu (for retired faculty) or hrservicedesk@scu.edu (for retired staff).
Retiree Email Service: Manage password-recovery options
Password recovery options are used if you forget the password for your Retiree Email account. This is the non-蜜桃导航 email address, and optionally a mobile phone number, that you provided when you requested your Retiree Email Account. This will be used to help you reset your password, or if there are any issues with our Retiree Email Account.
For your account:
Information from Google:
Retiree Email Service: I know my password and I want to change it
Start at the (you may need to sign in again to access your account). Follow the prompts to change your password.
Information from Google: (go to the section called 鈥淐hange your password鈥)
Retiree Email Service: I forgot my password
Start at the . You will be asked some questions; answer as best you can.
Information from Google: (go to the section called 鈥淔orgot your password鈥).
If you cannot recover your password through these steps, please send an email to provost@scu.edu (for retired faculty) or hrservicedesk@scu.edu (for retired staff). Your identity will be verified, and your password will be reset.
Retiree Email Service: I forgot my username or email address
Start at the . You will be asked some questions; answer as best you can.
Information from Google: (go to the section called 鈥淔orgot the email address you use to sign in鈥).
If you cannot recover your account through these steps, please send an email to provost@scu.edu (for retired faculty) or hrservicedesk@scu.edu (for retired staff). Your identity will be verified, and they can confirm your email address for you.
Retiree Email Service: Manage 2FA Options
All users in the Retiree Email Service are required to establish two-factor authentication (2FA) for their account, using Google鈥檚 native 2FA service (not Duo).
Setting up Two-Factor Authentication
With 2FA (which Google calls 2-Step Verification), you add an extra layer of security to your account in case your password is stolen. After you set up 2FA, you鈥檒l sign in to your Retiree Email account in two steps using:
- Something you know, like your password
- Something you have, like your phone
Information from Google:
Google recommends using on your smartphone as your second factor. If you don鈥檛 have a smartphone, you can follow these steps from Google to .
For your account: (you may need to sign in again to access your account).